Coronavirus COVID-19 Fully Flexible Protocols

In order to take care of travelers determined to explore this big and beautiful world, we have introduced “fully flexible” protocols for all bookings:

All reservations are ‘fully flexible’ – if you need to cancel your trip for reasons beyond your control and your travel insurance does not cover you, we will convert your reservation into a credit note.

This is our standard operating procedure for the foreseeable future. We guarantee that no customer will run out of pocket!

Cancellation procedure

Although travel insurance is responsible for refunding monies paid when a trip is interrupted beyond your control, we have established the following protocols with accommodation providers to provide a second layer of protection.

If you are forced to cancel your trip, we ask that you please email [email protected] and let us know your situation. We will then follow these steps to protect you financially:

Step 1) We will provide you with the necessary documents to file a claim on your travel insurance.

Step 2) If you are not covered by travel insurance, we will ask the accommodation provider to convert your reservation into a credit note which will allow you to rebook the same accommodation during a similar season (rate period) at the future.

Not all hosts gave their consent in writing, but the majority we work with have been very friendly and understanding – like us, they want to deal with customers who are cheated by insurers.

KISS principle

The simplest solution is often the best: Keep It Super Simple!

If you are forced to cancel your trip for reasons beyond your control and your travel insurance does not cover you, we will convert your reservation into a credit. It’s so simple.

In short, we will help you find the ideal accommodation for your ski holiday and guarantee that you will not have a loss!

Post-pandemic travel

By planning and booking your next ski vacation now, you are investing in the future and helping communities that depend on tourism – people who greatly need and appreciate your support. And in return, you will be rewarded with visits to some of the most amazing places on the planet, with the warmest hospitality you can imagine!

Obviously, we all need to carry travel insurance when we travel. Travel insurance is the first line of protection for travelers. It is essential that you purchase travel insurance as early as possible, ideally on the same day you make your first payment for a trip to ensure you are financially protected.

It is important to read your policy’s Product Disclosure Statement (PDS) to check what is covered and to what extent. Many insurers now protect travelers financially if their plans are disrupted by Covid-19-related interruptions, but they are often of maximum value.

Final Thoughts

The choice of what to do with our lives is up to us. We can lock ourselves in self-imposed confinement at home OR we can lead the life we ​​want to lead, book the vacations we want to book, and TRAVEL!

Powderlife was built from the ground up with passion and adventure as its foundation. We intend to keep traveling and we intend to help customers like you do the same.

We want to share these thoughts with you today to a) make sure we have a procedure in place if your travel plans are cut short by Covid-19 and b) inspire you to dream about your next ski trip.

Powderlife is here to take care of you, please contact us anytime.

Sincerely and respectfully,
Powderlife Team

Updated on April 11, 2022

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